Refund & Returns Policy – Matoodi Natural Skincare
“A thoughtful approach to care, fairness, and trust.”
At Matoodi, each product is thoughtfully handmade in small batches using natural ingredients. Because of the personal nature of skincare, we follow a gentle and mindful approach to returns and refunds.
Our Intention
We truly want you to feel good about your purchase.
If something doesn’t feel right, we’re always here to listen and support you with care and honesty.
Returns
For hygiene and safety reasons:
- We’re unable to accept returns on opened or used products
- This helps us ensure that every product remains safe and pure for all customers
When Returns May Not Be Possible
Returns may not be applicable in the following situations:
- The product has been opened or used
- A change of mind after purchase
- The product does not suit your personal preference or skin type
We gently recommend doing a patch test before full use
Damaged or Incorrect Orders
We take great care while packing every order.
If your order arrives damaged or incorrect:
- Please reach out to us with clear photos
- We will review the concern and take the right steps to support you
Refunds & Replacements
Once we understand the situation:
- A replacement or refund may be offered, depending on the concern
- Approved refunds will be processed through the original payment method
A Gentle Note
Each product is made slowly, with intention and care — not in mass production.
Thank you for supporting mindful, natural skincare and being a part of our journey .